F R E Q U E N T L Y
A S K E D Q U E S T I O N S
Q: How do I book a party/characters?
A: Visit our booking page and let us know what date, time and character(s) you are interested in. We will check availability and get back to you. We will then discuss package options and payment. Please note: you have not officially booked a party until the deposit has been made.
Q: How much do you require as a deposit to ensure entertainment?
A: There is a 50% non-refundable deposit that must be paid to our PayPal at least 24 hours after booking. This deposit guarantees your spot on our calendar so we can make sure the princess can make the journey from her kingdom. If the deposit has not been made within 24 hours of finalizing the booking process your spot will be made available for other events and we will contact you to continue the booking process based on remaining availability.
Q: How far in advance should I book my event?
A: Parties are booked on a first come, first serve basis. Contact us as soon as possible! We suggest booking parties at least 6-8 weeks prior to your event in order to insure you get the date and character you prefer. However, do not hesitate to call us for last minute events, there may be availability! (We must require 2 days notice)
Q: How do I pay Pixie Dusted Parties for my event?
A: After the deposit has been made, you need not worry about payment until the day of your party! We do however require the remaining payment in cash or check. We recommend having the remaining payment hidden in an envelope, in order to preserve the magic for all the curious little princesses. Payment can be made at any time during the party, however we recommend handing the mysterious envelope to the princess upon her departure.
Q: What is your cancellation/rescheduling policy?
A: After the deposit is made, your party is official! If for any reason you must cancel your party, contact us by email and we will sort through a partial refund. However, if you cancel within a week of your event, the deposit is non-refundable. We, of course, can work around extreme situations. If you simply need to move your party to another date, we will be happy to do so based on availability.
Event Performance Questions:
Q: Can I book with Pixie Dusted Parties for an appearance at a school or daycare facility?
A: Absolutely! We love visiting little ones while they're learning! Just send us a message with details for your event on our "Contact Us" page and we will get back to you! Please make sure you have approval from the administration of the facility to bring a princess!
Q: Do you entertain at public/outdoor venues other than homes?
A: Of course! We want to work with you in order to make sure your party is as magical as possible! However, if you are planning on using a public venue please check with them prior to booking with us, as some venues do not allow outside entertainment.
Q: What is your weather policy?
A: A little rain or another weather circumstance can’t ruin our magic!* However we do ask that you have a ‘backup’ venue indoors that we can use in case of rain or other circumstances that would prevent us from performing outside. If inclement weather occurs the day of the party preventing travel, we will be happy to reschedule free of charge.
*Due to the quality of our costumes and the cost and time it takes to clean them, if inclement weather occurs we must move to an indoor location.
Q: Can I have my party outdoors?
A: Of course! We love to entertain outside! However, we ask that you do make sure your venue is a clean, somewhat shaded area. Our performers wear high quality costumes and wigs and we cannot risk damaging them during an event. In regards to outside temperature, if your little princesses would be uncomfortable outside our Princesses probably would be too. For example, if your little princess needs to wear a coat it is probably to cold for our Princesses. For safety reasons, our performers can not perform outside if temperature drops below 65 degrees or exceeds 85 degrees.
Q: How far do you travel?
A: We will travel anywhere to spread some magic! We currently serve the entire DFW metroplex, however as our castle is located in Frisco, any location farther than 25 miles from us will require a travel fee that will be determined upon booking.
General Party Questions:
Q: How do your performances work?
A: Our performances begin as soon as the princess steps through the door. There is typically no need for an elaborate set up (unless we are performing something very customized) or clean up, the whole experience is as if the character has jumped off the pages of a fairytale. Each character will be prepared to lead various activities based on the package you have chosen.
Q: Can I customize your packages?
A: Of course! We want to do everything we can to make your royal event as magical as possible, and if that includes a staged performance or simply an extra craft we are here to make it happen! (Please note that due to the time and money specific customizations may require an extra fee may be added) Just let us know what you're thinking!
Q: What should little guests wear?
A: Anything is fine, but we find that guests have more fun when in dresses or costumes! After all, who wouldn’t want to show up as a mini-version of your royal visitor?
Q: Do I need to provide anything for my party?
A: Our Princesses provide everything they need for the party, such as a sound system, their story book, props, and a special surprise for the birthday girl! The only thing you need to provide is the food you are serving your little ones, and decorations and party favors (if those are things you would like to do) Other than that, we've got you covered!
Q: What are the ideal ages for little royal guests?
A: Due to the level of interaction our performers carry out, the ideal age for our party packages are between 3 and 7. For children younger we suggest the Playdate with a Princess package, which is a much more relaxed option, perfect for your tiny princesses!
Q: Are boys allowed at the parties?
A: Of course! We love seeing little princes joining in on the fun! Please just make sure to let us know if there are any attending so we can plan accordingly.
Q: Do performers accept gratuity?
A: If you are that generous, absolutely! Performers work hard to make sure you and your little princess have a successful party, so if you would like to show your performer you loved their performance, gratuity is a great way to do so! Gratuity is never expected, but always appreciated.
Q: Does Pixie Dusted Parties attend non-profit events such as fundraisers or benefits?
A: Yes! We LOVE to volunteer at community events, and we believe in spreading magic to everyone! If you are interested in inviting a princess to your fundraiser, just send us an email and we would be happy to work with you!